jelly Terms and Conditions

These terms and conditions ("Terms") constitute a legally binding agreement between jelly and any user ("Member") of this platform. These Terms apply to all services, sections, and activities on the jellycasino.cam website.

"jelly" or "Platform" refers to the jellycasino.cam website and all associated mobile applications and services. "Member" refers to any registered individual or account holder who uses jelly's services.

By accessing the site, creating an account, making a deposit, playing any game, or placing a bet, you confirm that you have read these Terms in full and agree to abide by them.

2.1 Registration Requirements

To create an account at jelly, a member must meet all of the following conditions:

• Must be at least 21 years of age.
• Must provide accurate and complete personal information — including name, date of birth, mobile number, and email address.
• The same person may not create more than one account.
• All information provided during registration must be legally accurate and valid.

2.2 Identity Verification (KYC)

jelly reserves the right to verify a member's identity at any time. A national identity card, passport, or other government-issued document may be requested. Identity verification may be required to complete a withdrawal. jelly reserves the right to hold withdrawal requests until verification is complete.

2.3 Account Security

It is entirely the member's responsibility to keep their password and login details secure. Allowing others to use your account is prohibited. If any unauthorised access or suspicious activity is noticed on an account, jelly's support team must be informed immediately.

3.1 Deposit Rules

The minimum deposit amount at jelly is ৳300 (three hundred taka), applicable to all payment methods. Currently accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other scheduled banks).

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally processed within 30 minutes to 3 hours. The time to complete a withdrawal may depend on identity verification, wagering requirements, and the overall status of the account.

Withdrawals will only be sent to a payment account registered in the member's name. Withdrawal requests to another person's account will not be accepted.

3.3 Fraud and Irregular Transactions

If a member attempts to commit fraud in the payment process — such as initiating chargebacks, making fake transfers, or using another person's payment account — the account will be suspended immediately and jelly reserves the right to hold the balance.

All bonuses offered by jelly are subject to specific terms. It is the member's responsibility to read the relevant offer terms carefully before accepting any bonus.

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. To use this bonus, the bonus amount must be wagered 20 times. For example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a balance of ৳2,200, with a wagering requirement of ৳1,200 × 20 = ৳24,000.

4.2 General Terms for Other Bonuses

• Separate wagering requirements apply to each bonus offer.
• Winnings from a bonus cannot be withdrawn before the wagering requirement is met.
• If a member is found to be abusing the bonus system, jelly reserves the right to cancel their bonus and suspend their account.
• Bonuses cannot be claimed on multiple accounts from the same payment account or IP address.
• A bonus is not cash — it cannot be withdrawn directly; only winnings earned after meeting the wagering requirement are withdrawable.

Fair play is guaranteed across all slots, live casino, sports betting, and other games operated on jelly. Game providers operate according to their own rules — in the event of any dispute, the relevant game provider's rules will be considered final.

5.1 Prohibited Conduct

The following activities are strictly prohibited:

• Using any computer software, bots, or automated systems to operate games.
• Covertly exchanging information with other members to gain a fraudulent advantage.
• Exploiting any technical error or bug in the game system to gain an unfair advantage.
• Using the platform to launder money or conceal the source of illegal funds.

5.2 Technical Issues

If a technical fault or server issue affects the outcome of a game, jelly reserves the right to void the bet and return the stake. No claims for compensation will be accepted in such cases.

jelly's VIP program has four levels: Bronze, Silver, Gold, and Platinum. Cashback is provided at each level based on weekly net losses — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum.

For example: if a Gold-level member has a net loss of ৳20,000 in one week, they will receive ৳20,000 × 0.9% = ৳180 in cashback. Progression to a higher level is determined by the member's activity on the platform.

Once cashback is credited to an account, it will be treated as a bonus and applicable wagering requirements must be met. jelly reserves the right to modify the VIP program terms at any time.

jelly believes gaming should be a form of entertainment — not a source of financial problems. For this reason, we encourage all members to play responsibly.

Members can set deposit limits, loss limits, session limits, or a temporary self-exclusion on their account. Full details about these options can be found in jelly's responsible gaming guidelines. If a member feels that gaming is having a negative impact on their life, they can contact the support team for assistance.

Creating or operating an account for a minor is strictly prohibited. If a minor's activity is detected on an account, that account will be closed immediately and all balances may be forfeited.

Personal information provided by members during registration is stored securely by jelly and is not sold or transferred to third parties. However, information may need to be disclosed to authorities upon legal request or for security reasons.

Full details of how jelly collects, uses, and protects member information can be found in our privacy policy. Members are advised to read this document carefully.

9.1 jelly's Rights

jelly may suspend or permanently close a member's account without prior notice in any of the following circumstances:

• Breach of any clause in these Terms.
• Registration using false information.
• Evidence of fraud in the bonus system or payment process.
• Suspicion of money laundering or for legal reasons.
• Extended period of inactivity on the account.

9.2 Member's Rights

If a member wishes to close their account, they may submit a request through the support team. Any pending withdrawal requests at the time of closure will be settled — provided the relevant wagering requirements have been completed.

If you have a complaint or dispute, please contact jelly's support team directly in the first instance. The support team is available in both Bengali and English, seven days a week, twenty-four hours a day via live chat and email.

When submitting a complaint, providing your account details, transaction information, and a clear description of the issue will help resolve it faster. For common questions, visit our frequently asked questions page — many topics have straightforward answers there.

If a matter is not resolved via live chat, it can be followed up in detail by email. jelly aims to resolve all disputes fairly and within a reasonable timeframe.

jelly is not liable for any financial loss a member incurs as a result of gaming activity. Gaming is primarily a form of entertainment — however, it carries financial risk, and the member is considered to have accepted this risk voluntarily.

jelly will not be held responsible if a game is interrupted due to server outages, internet connectivity issues, or other technical reasons. jelly is also not directly liable for any errors by third-party payment processors or game providers.

jelly reserves the right to change, revise, or update these Terms at any time. Members will be notified of significant changes via email or a notice on the site.

Continued use of the site after a change takes effect will be considered acceptance of the updated Terms. It is therefore recommended that you re-read this page after any changes.

These Terms are governed by applicable law. If any clause in these Terms is deemed unenforceable, the remaining clauses will continue to be in effect.

The Bengali version of these Terms shall be considered the primary document. In the event of any ambiguity arising from translation, the Bengali version will take precedence.

To learn more about jelly, including our history and values, visit the about us page.