jelly Casino Privacy Policy

jelly Casino (referred to hereinafter as "we", "our", or "the platform") places the highest importance on the privacy and data protection of its members. This privacy policy describes what information is collected when you use the jelly Casino website (jellycasino.cam), how that information is processed, and under what circumstances it may be shared with third parties.

This policy applies to all jelly Casino services — including sports betting, live casino, slot games, payment transactions, and customer support. By continuing to use this website, you agree to the terms set out in this policy. Please read our Terms and Conditions for the full terms of using our services.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and internationally recognised standards.

jelly Casino collects data in two main ways — directly from you and automatically through your use of the platform.

2.1 Information You Provide

• Identity details including name, date of birth, nationality, and address
• Mobile number and email address
• Username and password created at registration
• National ID or passport details for identity verification
• Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
• Information and messages provided when contacting customer support
• Responsible gaming requests such as self-exclusion or limit settings

2.2 Automatically Collected Information

• IP address and device type (mobile, desktop, tablet)
• Browser version and operating system
• Time and duration of site visits, and which pages were viewed
• Gaming activity: bet amounts, win/loss history, game preferences
• Login and logout times
• Data collected via cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive relevant information from identity verification service providers or payment processors. This information is also processed under this privacy policy.

jelly Casino uses collected data for the following purposes:

3.1 Account Management and Service Delivery

Your data is used to create and manage your account, verify your identity, process deposits and withdrawals, and deliver gaming services without interruption. Payment-related information is essential for completing transactions via bKash, Nagad, or Rocket.

3.2 Security and Fraud Prevention

Collected data is needed to prevent unauthorised access to accounts, detect suspicious transactions, and maintain platform security. SSL encryption and multi-layer verification are used to protect your funds and personal information.

3.3 Responsible Gaming

By reviewing gaming activity data, we can identify risky behaviour and offer support to the relevant member when needed. Protecting members in line with our Responsible Gaming Policy is our commitment.

3.4 Communication and Customer Support

Your contact details are used to send important account notifications, transaction confirmations, security alerts, and relevant promotional information. You can opt out of marketing messages at any time.

3.5 Platform Improvement

By analysing member usage patterns, we improve service quality, develop new features, and enhance the user experience. Personally identifiable information is generally excluded or appropriately anonymised in this analysis.

Cookies and equivalent tracking technologies are used on the jelly Casino website. Cookies are small data files stored in your browser that help the website remember your visit.

4.1 Essential Cookies

These cookies are required for the website's core functions — maintaining login sessions, keeping transactions secure, and completing security processes. Disabling them may prevent the website from working properly.

4.2 Functionality Cookies

These cookies are used to remember your language preference, display settings, and other personalised choices, making your browsing experience smoother.

4.3 Analytics Cookies

Analytics cookies are used to understand which parts of the website are used most and how overall performance looks. The data collected is processed in aggregated form and no individual is personally identified.

4.4 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may disrupt core services including login and payments.

jelly Casino takes both technical and organisational measures to protect your data.

5.1 Technical Safeguards

• 256-bit SSL/TLS encryption is used for all data transmissions
• Sensitive stored data (passwords, financial details) is kept in encrypted form
• Firewall and intrusion detection systems are active at the server level
• OTP-based two-step verification for account login (where applicable)
• Regular security audits and vulnerability assessments are conducted

5.2 Organisational Measures

• Only authorised staff have access to personal data, and only to the extent necessary
• Staff are trained on data confidentiality and are contractually accountable
• A plan is in place to respond quickly in the event of a data breach

5.3 Data Retention Period

Data may be retained for as long as a member's account is active and for a defined period after account closure to meet applicable legal obligations. Data that is no longer needed is securely deleted or anonymised.

jelly Casino never sells your personal data to advertisers or unrelated third parties. However, data may be shared with the following parties as reasonably necessary to operate the service:

6.1 Payment Service Providers

Necessary transaction data is shared with bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals. These partners operate under their own privacy policies.

6.2 Game Software Providers

Game providers such as Evolution, Pragmatic Play, PG Soft, and JILI may access limited gaming data to ensure fair play and provide technical support. Personally identifiable information is generally not shared with these parties.

6.3 Identity Verification Services

Necessary documents and identity information may be shared with a specialised KYC (Know Your Customer) service provider for account verification. This process is carried out for the protection of members.

6.4 Legal Obligations

Data may be disclosed to comply with a court order, a lawful directive from a government authority, or applicable law. In such cases, jelly Casino provides only the information legally required.

As a jelly Casino member, you have the following rights over your own data:

7.1 Right to Access

You may request to know what data we hold about you. Upon receiving your request, we will provide that information within a reasonable time.

7.2 Right to Rectification

If any information stored in your account is incorrect, you may request a correction. Changes to key details such as name, date of birth, or contact information may require additional verification.

7.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, we may have a legal obligation to retain data related to legal requirements or ongoing transactions.

7.4 Right to Withdraw Marketing Consent

You may stop receiving promotional messages and marketing emails at any time. Account notifications and transaction confirmation messages are not covered by this option, as they form part of the service.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via live chat or email. We will process your request after verifying your identity. For general questions, you can visit the FAQ section.

All jelly Casino services are strictly for persons aged 21 and above (21+). We follow strict age verification procedures to ensure that minors are not able to use this platform.

At registration, members must declare that they are over 21, and this is confirmed through identity verification. If it is found that a minor has registered, their account is closed immediately and their data is securely deleted.

Parents and guardians are asked to ensure that their underage children cannot access this website. Using parental control software may help with this.

jelly Casino reserves the right to amend this privacy policy as needed. The policy may be updated if the scope of services expands, if there are technical changes, or if applicable regulations change.

For significant changes, a notification will be sent to the registered email address and a clear notice will be shown on the website. Continuing to use the platform after a change is made will be taken as your agreement to the updated policy.

Previous versions of the policy may be provided upon request. The date shown at the top of the page indicates when the last revision was made.

If you have any questions, concerns, or data-related requests about this privacy policy, please get in touch with us. jelly Casino provides support in both Bengali and English, 24 hours a day, 7 days a week.

To learn more about jelly Casino, read our story and values.