jelly Responsible Gaming — Know Yourself, Protect Yourself
Gaming is for fun — and that fun should never become a burden. jelly wants you to stay in control, know your limits, and seek help when needed.
Online casino or sports betting is a form of entertainment — just like watching a film or enjoying a cricket match. jelly believes this enjoyment is best when it stays within a planned budget and remains your own choice. Chasing losses by placing bigger bets, or playing out of frustration, are signs of a problem — not a path to winning.
Our Terms and Conditions clearly state that no member is encouraged to play irresponsibly. Every jelly member's account has a built-in limit-setting feature that can be activated at any time.
Under our Privacy Policy, any information or requests you submit for responsible gaming purposes — such as self-exclusion or account closure — are kept completely confidential.
Set Your Own Limits
jelly offers several tools to help you stay in full control of your gaming.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, it takes effect immediately. If increased, it takes 24 hours to apply.
Session Time Limit
Decide in advance how long you want to play in one session. When the time is up, jelly will automatically end the session and prompt you to take a break.
Self-Exclusion
Close your account for a set period (such as 30 days or 90 days) or permanently. No promotional messages are sent during self-exclusion.
Betting History
View all your deposits, withdrawals, and bet records at any time. Reviewing your spending patterns makes it easier to make informed decisions.
Live Chat
For any issue — setting limits, account changes, or advice — contact us in Bangla via 24/7 live chat. Our team will help you take action.
Reality Check
Turn on regular reminders showing how long you have been playing. These notifications help you keep a balance between gaming and the rest of your life.
To use these tools, go to your account settings or contact us directly via 24/7 live chat.
jelly's Commitment
We want every member to play in a safe environment. To that end, jelly has strict measures against minors opening accounts. Age is verified during account verification, and additional proof may be requested in suspicious cases. It is strictly prohibited for anyone under 21 to operate an account on another person's behalf.
For answers to general questions about our services, visit the FAQ section — it also covers responsible gaming tools in detail.
Age verification is mandatory
SSL-secured accounts
Self-exclusion available
24/7 support in Bangla
Recognize the Warning Signs
Certain behaviors indicate that gaming is no longer just entertainment. If you notice these, seek help directly.
Chasing Losses
Repeatedly increasing your bets to recover lost money — this is the most common warning sign.
Playing Beyond Set Time
Cutting into sleep, work, or family time to keep playing is a sign of a problem.
Spending Beyond Your Budget
Using money meant for bills, savings, or essential expenses on gaming — this is a direct path to financial harm.
Anxiety and Irritability
Feeling restless, losing your temper, or experiencing discomfort when you cannot play.
Hiding from Family and Friends
Keeping how much you play or how much money you spend secret from those close to you.
Losing Focus on Other Activities
Losing interest in studies, professional work, or hobbies and thinking only about gaming.
Ask Yourself
Ask yourself these questions from time to time. If one or more answers are "yes", consider seeking help.
Where to Get Help
Asking for help is not a sign of weakness. Reaching out to the right people at the right time is the smart decision.
jelly Live Chat Support
At any time of day or night, contact us directly via live chat in Bangla. Self-exclusion or limit-setting requests are processed immediately.
Email Support
Send any responsible gaming-related request by email. Our support team responds in both Bangla and English.
Family and Loved Ones
Talk to a family member or a trusted friend. They can see your habits from the outside and often notice problems before anyone else.
Professional Counselling
A mental health professional or gambling addiction counsellor can help. Contact your nearest health center or mental health service.
Peer Support Groups
Talking with others who face the same issue often helps more than individual counselling alone. Local mental health organizations run these kinds of groups.
Email us about responsible gaming: [email protected]
Advice for Parents
Is there anyone under 21 in your household? If so, use adult content filters or parental control software on your browser to prevent them from accessing jelly or similar sites. Always keep your login details — username, password, and OTP — private. If a minor uses your account, let us know immediately.
Keeping children and teenagers safe online is not just a technical matter — it also requires open family conversations. Talk to them honestly about the risks of online betting. You can learn more about our values and commitments in the About Us section of jelly.
Remember, online gambling or betting is purely for entertainment — it is not a source of income. In the long run, the odds always favour the platform. Only bet what you can afford to lose.