jelly FAQ — All Your Questions Answered in One Place

Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use that code to set a new password. If the process does not complete, contact jelly's 24/7 live chat support — they will help you quickly.

Yes, you can log in to jelly from any device using your username and password. For security, a verification code may be requested the first time you log in from a new device. If you use someone else's device, remember to log out afterwards. Download the jelly App to play easily on mobile.

No, each player is allowed only one account at jelly. If the same person has multiple accounts, all of them may be closed and any bonuses will be cancelled. If multiple members of the same household use the same device or internet connection, it is best to inform support in advance. Read the terms and conditions for more details.

To verify a jelly account, you may generally need to provide your National ID (NID) or passport details and complete mobile number verification. This is done to keep transactions secure and protect bonuses. If you have any questions about the verification process, chat with the support team via live chat — they assist in Bengali.

The wagering requirement for the jelly welcome bonus is 20 times the bonus amount. That means if you receive a ৳1,200 bonus, you need to place a total of ৳1,200 × 20 = ৳24,000 in bets before withdrawing. Only the bonus portion needs to be wagered, not the original deposit. The same rule applies to the weekly reload bonus.

Slot games generally count in full towards wagering. Check the full list of slot games to see how much each game contributes. Live casino and sports bets may count partially or at a different rate — check the terms and conditions for accurate details or ask support.

No, the jelly 120% welcome bonus can only be received once per player — on the first deposit. For subsequent deposits, jelly Weekly Reload Bonus (50% bonus, up to ৳10,000) and other regular offers are available. Attempting to claim the same offer more than once may result in the bonus being cancelled.

jelly Slot Festival Bonus is added automatically every Monday when you deposit for slot games. It is a 75% deposit bonus, up to ৳8,000, with a 25x wagering requirement. For example: deposit ৳2,000 and you get ৳1,500 in bonus, with wagering of ৳1,500 × 25 = ৳37,500. Minimum deposit is ৳300.

A roulette wheel contains numbers from 0 to 36. You can bet on a specific number, a colour (red/black), odd/even, or groups of numbers. The dealer spins the ball and the number where it lands wins. Betting on a specific number gives a higher payout. jelly offers several types of roulette tables.

In Teen Patti, each player receives three cards and tries to form the best hand — a sequence, pair or pure sequence is the strongest. In Andar Bahar, a middle card is revealed and the remaining cards are placed on the Andar or Bahar side; you bet on which side the matching card will appear. Both games are available at jelly in live dealer format.

Baccarat is a card game where you bet on which of two hands — Player or Banker — will score closest to 9. 10s and face cards are worth zero; all other cards count at face value. jelly's live Baccarat tables offer various betting options. It is a very popular live casino game in South-East Asia and Bangladesh.

jelly has live casino tables with different betting limits to suit players of all budgets — from low-stake tables for beginners to high-limit tables for larger bets. The betting range is shown in the lobby before you enter each game, so you can choose a table that suits you.

jelly has four VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%. Cashback is calculated based on the week's net losses. Higher tiers come with more benefits.

Weekly cashback is calculated by subtracting total winnings from total losses for that week (net loss). Example: if a Gold member has a net loss of ৳20,000 in a week, the cashback will be ৳20,000 × 0.9% = ৳180. This is added to your account automatically every week.

By staying active and playing regularly at jelly, you can gradually move up to higher VIP tiers. jelly upgrades your tier based on your play history and overall activity. You will receive a notification from jelly when your tier changes and new benefits will be activated automatically.

Go to the cashier section, select bKash, enter the amount (minimum ৳300) and follow the instructions. Once you approve the payment in your bKash app, the money is usually credited to your jelly account within a few minutes. If you have any issues with your deposit, let us know directly via live chat.

Depositing at jelly with Nagad is simple and fast. Select Nagad in the cashier, enter the amount and confirm the payment in the Nagad app. A minimum of ৳300 is required. If the payment does not go through for any reason, save the transaction ID and contact support — they will verify and resolve it quickly.

jelly does not charge any extra fees on deposits from its side. However, your mobile banking service (bKash, Nagad, Rocket, Upay) may apply a small service charge according to its own terms. Bank transfer fees, if any, depend on your bank's own terms.

The minimum withdrawal amount at jelly is ৳500. Withdrawals are typically completed within 30 minutes to 3 hours. You can withdraw via bKash, Nagad, Rocket, Upay, and Bank Transfer. Bonus balance cannot be withdrawn until the wagering requirement is met.